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<p class="MsoNormal">Dear all,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Several people have reported problems downloading the software. I have added a visual guide to the website which should help. It’s at
<a href="http://www.rmcprofile.org/imagesFhj/b/bd/Download_help.jpg">http://www.rmcprofile.org/imagesFhj/b/bd/Download_help.jpg</a> if you’d like to have a look.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If you are clicking on the download link and not seeing a popup box asking you for a username and password then your browser is likely storing incorrect credentials and you will need to clear the cache in order to be prompted to enter the
correct details.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Also, as a reminder, you need to enter your email address and your mailing list password when prompted, do not try to log in to the Wiki page itself.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If you can’t remember your mailing list password, you can get a reminder by entering your email address at the bottom of this page:
<a href="http://lists.rmcprofile.org/mailman/listinfo/rmcprofile-users">http://lists.rmcprofile.org/mailman/listinfo/rmcprofile-users</a>
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I hope this helps! Please get in touch if you encounter further problems.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Best wishes,<o:p></o:p></p>
<p class="MsoNormal">Helen<o:p></o:p></p>
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